Essentials of Operations Management is a brand new concise version of the market-leading text Operations Management. It has been developed forstudents on short courses in operations management – for example, doing an initial course at undergraduate, postgraduate or post-experience level. In these books the author team have set the standards in Operations Management which other textbooks seek to emulate: Expert authorship, an engaging writing style, and an interesting collection of cases combine to communicate the importance of managing operations and processes within a successful organisation.
Chapter 1 Operations management
Chapter 2 Operations strategy
Chapter 3 Social, environmental and economic performance
Chapter 4 The design of services and products
Chapter 5 Process design
Chapter 6 Location, layout and fl ow
Chapter 7 Supply network management
Chapter 8 Capacity management
Chapter 9 Inventory management
Chapter 10 Planning and control
Chapter 11 Lean synchronization
Chapter 12 Quality management
Chapter 13 Operations improvement
