- ISBN-10: 193133269X
- ISBN-13: 9781931332699
- Author:
- Language: English
Intensely experiential, the book lands you in the middle of a fast-breaking crisis and uses riveting case studies/examples to demonstrate what a top-notch leader would say and do at every turn. Then, based on this eye-opening simulation, the author uses his 30 years of global crisis experience to show you how to write and implement a real-world crisis management plan.
Blindsided includes practical forms, checklists, case studies, real-life examples, glossary, index, discussion questions, and other take-and-use tools, including:
** Quick Use Response Guide: Each chapter ends with a summary checklist — all 15 can form a ready-reference pocket guide.
** Incident Checklists for 9 Major Crises: Practical checklists for accidental deaths, aircraft crash, chemical/toxic exposure, civil unrest, earthquake, explosion/fire, flood, kidnap ransom, shooting, plus 20 other foreseeable risks.
** Special Guide for Addressing Families of the Injured: What to say/do to help families of fatalities or seriously injured with medical/financial assistance and emotional support, including how to deliver tragic news in person or through teams assigned to work with families.
Bruce T. Blythe is a global crisis management consultant, clinical psychologist, executive coach to Fortune 100 managers; owner/chairman of three companies providing crisis management services; and speaker at 50 conferences worldwide each year.
“Blythe’s book is different… a step-by-step guide to process excellence… a veritable encyclopedia of crisis leadership, rich in strategic insights, invaluable for any leader.”
-Daniel Diermeier, IBM Professor of Regulation and Competitive Practice, Kellogg School of Management, Northwestern University