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Product details
- ISBN-10: 0230238424
- ISBN-13: 9780230238428
- Author:
- Language: English
Product description
Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you’ll lose business or take a reputational hit if you don’t do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
