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Product details
- ISBN-10: 0415222710, 0415222729
- ISBN-13: 9780415222723, 9780415222716
- Author:
- Language: English
Product description
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
