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This book focuses on major communication challenges in clinical practice that is, communicating effectively with anxious, 'difficult' or dissatisfied patients; communicating and integrating preventive and oral health messages and education in primary dental care; and finding ways to improve patient care without adding to the stress of frontline clinical practice. Implementing the strategies devised by these international experts can dramatically improve the success of any dental practice.Contents1. Introduction2. Basic Communication Skills3. Advanced Communication Skills4. Communicating in Special Dental Situations5. Understanding and Finding Solutions: The Dentally Anxious Patient6. Understanding and Finding Solutions: The 'Difficult' and Dissatisfied Patient7. Preventive Health Principles for Dental Practice8. Integrating Oral Health Education into Primary Dental Care9. Communication, Stress and Improved Patient CareProduct DetailsSeries: Quintessentials of Dental Practice (Book 30)Hardcover: 116 pagesPublisher: Quintessence Pub Co; 1 edition (January 1, 2006)Language: EnglishISBN-10: 1850970998ISBN-13: 978-1850970996 Product Dimensions: 5.8 x 0.5 x 8.2 inches
