Book Title: Digital Technology in Service Encounters
Book Subtitle: Effects on Frontline Employees and Customer Responses
Authors: Sonja Christ-Brendemühl
Series Title: Innovation, Entrepreneurship und Digitalisierung
DOI: https://doi.org/10.1007/978-3-658-37885-1
Publisher: Springer Gabler Wiesbaden
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2022
Softcover ISBN: 978-3-658-37884-4Published: 28 June 2022
eBook ISBN: 978-3-658-37885-1Published: 27 June 2022
Series ISSN: 2524-5783
Series E-ISSN: 2524-5791
Edition Number: 1
Number of Pages: XVIII, 271
Number of Illustrations: 38 b/w illustrations, 4 illustrations in colour
